Terms of service

1. Order Accuracy & Changes

Please contact us immediately if you believe an error was made when placing your order. While we do not offer refunds for change of mind, we may be able to correct genuine order mistakes before your order is shipped.

Please ensure all required surcharges are paid when ordering premium items (including Lamb and Salmon). If a surcharge is not paid, your selection will be substituted with an alternative meal.

2. Weekly Menu Changes & Substitutions

Our menu changes weekly. If an item you ordered is no longer available, it will be substituted with a newly added item.

If you prefer specific substitutions, please leave instructions in the “Notes” section of your order. Our team will do their best to provide a suitable alternative.

3. Incorrect, Damaged, or Unexpected Items

If your meal is different from what you selected, arrives damaged, or is otherwise not as expected, please contact us immediately so we can assess the issue and offer appropriate options.

4. Subscription Terms

By selecting “Subscribe & Save” at checkout, you authorise Mr Meals to charge your nominated payment method on a recurring basis.

You may cancel your subscription at any time by emailing us.

Please note that payments already processed for active or ongoing orders cannot be cancelled or refunded for change of mind, subject to your rights under Australian Consumer Law.

5. Meal Plan Selections

When purchasing a meal plan, you must select your meals before adding the plan to your cart.

If no selections are made, a randomised assortment of meals will be sent.

6. Delivery Schedule & Order Allocation

Mr Meals operates on a Tuesday and Friday delivery schedule.

Orders placed at any time before a scheduled delivery day may be automatically allocated to the closest available delivery day, subject to availability and operational requirements.

This allows us to process and deliver orders as efficiently as possible.

If you do not wish for your order to be delivered earlier than your selected delivery date, please clearly specify this in the “Notes” section at checkout.

We do not deliver outside our standard Tuesday and Friday delivery schedule.

7. Delivery Times & Conditions

Deliveries commence from 2:00 am and continue until 4:30 pm on scheduled delivery days.

Due to the volume of deliveries and varying delivery routes, we cannot guarantee or accommodate requests for specific delivery timeframes.

Once delivered, our insulated packaging is designed to help maintain cool temperatures for approximately 4–6 hours in shaded conditions, depending on weather and environmental factors. This is an estimate, not a guarantee. Meals should be refrigerated promptly upon delivery.

Mr Meals Pty Ltd is not responsible for loss or damage arising from:

  • Spoilage due to extended periods outside appropriate refrigeration

  • Damage occurring after delivery

  • Theft of unattended parcels

If you are not home, your order will be left at your door or in the location specified in your delivery instructions.

These conditions do not exclude any rights or remedies available under Australian Consumer Law.

8. Freshness, Shelf Life & Freezing

Our meals are prepared fresh without added preservatives and have a maximum refrigerated shelf life of 5 days, subject to the use-by date and correct storage conditions.

We do not recommend freezing our meals.

9. Delivery Days

We deliver in two batches per week — Tuesday and Friday.

Orders may be allocated to the closest available delivery day unless otherwise specified in the order notes.

Our delivery schedule applies to:

  • All meals

  • Snack items (muffins, brownies, protein balls and soups)

  • Breakfasts

  • Salads

The standard delivery day is listed on each product page.

10. Dietary Requests & Customisations

Due to the high volume of orders, we are unable to accommodate:

  • Ingredient exclusions

  • Custom dietary modifications

  • Special preparation requests

11. Address Changes

To update your delivery address, please email us at least 48 hours before your scheduled delivery with your full name, order number and new address.

12. Allergens & Cross-Contamination

Our kitchen prepares a wide variety of meals containing common allergens.

We cannot guarantee that any product is free from eggs, fish, milk, peanuts, sesame, crustaceans, soy, tree nuts, gluten-containing cereals, lupin or sulphites.

If you have a food allergy, we strongly advise against purchasing from Mr Meals.

Due to supplier shortages, meal ingredients may occasionally be substituted. Allergen information should be checked before consumption, and customers should contact us if clarification is required.

13. Bones in Meat & Fish

Although all chicken, meat and fish are purchased boneless, our suppliers cannot guarantee the complete removal of all bones.

Please exercise caution, as meals may contain bones.

14. Weight & Nutritional Variations

All meals are prepared fresh. Please allow for:

  • A 5–10 g variance in meal weight

  • Reasonable variations in ingredient quantities

  • Minor fluctuations in nutritional values

15. Liability Disclaimer

To the extent permitted by law, Mr Meals is not responsible for loss, damage or illness resulting from:

  • Improper food storage by the customer

  • Spoilage due to delayed refrigeration after delivery

  • Incorrect handling, storage or consumption of meals

  • Theft, loss or damage to parcels after delivery where not caused by Mr Meals

Nothing in these terms excludes, restricts or modifies any consumer guarantees, rights or remedies that cannot lawfully be excluded under Australian Consumer Law.