Terms of service

Please contact us immediately if a mistake has been made when placing your order. We do not give refunds for change of mind, but we may be able to correct any errors in the order process prior to shipment. Please ensure all surcharges are paid when ordering from our premium range (such as Lamb and Salmon selections which apply a surcharge), otherwise your original selection will be substituted for another meal.

We make menu changes weekly. If the item you have ordered is no longer available, it will be substituted with the newly added item. If you would prefer specific substitutions in the event of a menu change, kindly leave a note in the notes section of your order advising of such. Our team will them ensure a suitable change is made for you.

If the meal you receive is different to what you purchased online, is damaged, or is otherwise not as expected, please contact us immediately at admin@mrmeals.com.au to discuss further options. See our terms of use for more information.

By selecting "subscribe & save" when checking out, you have authorised Mr Meals to make recurring charges using the payment method provided. This recurring order can be cancelled at anytime you wish by sending us an email at admin@mrmeals.com.au. You can cancel your recurring order at any time. However, please note that any payments already taken from your account for processed orders cannot be cancelled and will not be refunded.

We will always do our best to accommodate your order for the next closest delivery day. Orders placed between the hours of 12am-4am will be add to the closest available delivery date for your convenience. Otherwise, your order will arrive the next following delivery date. If you intend to receive your meals on a specific delivery day, please notify us at admin@mrmeals.com.au or by leaving a note advising of such in the "Notes" section of your order. Please note that we do not deliver outside standard delivery dates.

Once delivered, the ice packs in the box allows your parcel to be left in a shaded area for up to 5-7 hours (this may change based on weather temperature). Mr Meals Pty Ltd will not be liable for any damage to the product if left outside for extended periods of time nor if box is damaged or stolen after delivery. Once your box is delivered, you should unpack it at your earliest convenience and place the contents in your refrigerator. If you are not home at time of delivery we will leave the order at the front door or in an area specified by you in the instructions when placing your order.

Prior to consuming any products from Mr Meals it is important to note that we make a variety of dishes in our kitchen. We cannot guarantee any products sold on our website are completely free from any allergen such as eggs, fish, milk, peanuts, sesame, crustaceans, soy, nuts, tree nuts, gluten, lupin and sulphites.

If you have a serious allergy it is advisable you do not purchase meals from Mr Meals as we cannot guarantee the complete absence of these ingredients from our products.

Although we purchase all our chicken, meat and fish boneless, our supplier cannot guarantee the 100% removal of all bones. So, we do advise caution when consuming the meals as they MAY contain bones.

Our meals are made fresh daily in our own kitchen. We always aim for precision, but please allow for a 5g to 10g discrepancy in the actual weight of the meals, and reasonable variance in ingredient and nutrient quantities.

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