Legal

  1.  Licence to Use This Site

    a. We grant you a non-exclusive, non-transferable, royalty-free licence to access and use this website in accordance with these Terms.

    b. You may use the website in the normal manner and may print one copy of any page for your own personal, non-commercial use.

    c. You must not add any content to the website unless:

    i. you hold all necessary rights, licences and consents to do so;
    ii. the content does not cause you or us to breach any law, regulation, rule or code;
    iii. the content is not obscene, defamatory, offensive, indecent, abusive, discriminatory, seditious, pornographic, threatening, invasive of privacy, in breach of confidence or otherwise inappropriate;
    iv. the content does not bring us, or the website, into disrepute; and
    v. the content does not infringe the intellectual property or other rights of any person.

    The website may contain user-generated content and links to other websites. We do not endorse, approve or guarantee any such content or external sites.

    You acknowledge and agree that:

    • We retain full editorial control over the website and may amend, suspend or discontinue any part of it at our discretion.

    • The website may be unavailable from time to time, including for maintenance.

    If we believe you have breached these Terms or any other agreement with Mr Meals, we may cancel your order, restrict your access, or terminate your use of the website without prior notice and without liability.

    2. Intellectual Property Rights

    Nothing in these Terms transfers any intellectual property rights to you. You acknowledge that, as between you and us, all intellectual property in the website is owned by Mr Meals.

    By posting or supplying any content or material to us (on the website or by any means), you grant us a perpetual, non-exclusive, royalty-free, irrevocable, worldwide, transferable licence to use, reproduce, modify, adapt, publish and communicate that content in any way we choose. You also permit us to authorise others to do the same.

    You consent to any act or omission that might otherwise infringe your moral rights. If the content includes material owned by a third party, you warrant that the third party has given the same consent.

    This licence survives termination of these Terms.

    You warrant that you have the rights necessary to grant the licences above.

    3. Our Liability to You

    To the fullest extent permitted by law, we exclude all liability (in contract, tort, including negligence, or otherwise) relating to:

    • your use of the website;

    • the purchase, supply or use of any goods or services;

    • loss of data, business interruption, viruses, or harmful components;

    • any indirect, incidental, special, punitive or consequential loss or damage.

    Except as stated in these Terms, we exclude all implied warranties, conditions or representations.

    These Terms are subject to any non-excludable rights under the Australian Consumer Law. Where liability cannot be excluded, we limit our liability, at our option:

    For goods:

    • replacement of the goods;

    • repair of the goods;

    • supply of equivalent goods;

    • payment of the cost of replacing or repairing the goods.

    For services:

    • supplying the services again;

    • paying the cost of having the services supplied again.

    Where liability cannot be excluded and must be paid, we limit it (where lawful) to $10 or the minimum permissible by law, whichever is greater.

    4. Your Liability to Us

    You are solely responsible for:

    a. any content you provide;
    b. any breach of another person’s intellectual property rights;
    c. any breach of these Terms or any agreement with us;
    d. any breach of applicable laws.

    You agree to indemnify Mr Meals, its directors, employees, contractors, assignees and related entities (“Indemnified Parties”) against all claims, liabilities, losses, costs and expenses (including legal fees) arising from the matters in (a)–(d) above.

    We may assume exclusive defence of any matter subject to indemnification. You agree to cooperate with us in defending such claims.

    5. General

    • You must not assign or sublicense your rights under these Terms.

    • If any provision is invalid, it is severed without affecting the remaining provisions.

    • Each party must do what is reasonably necessary to give full effect to this agreement.

    • These Terms are governed by the laws of New South Wales, and the parties submit to the jurisdiction of NSW courts.

    6. Order Cancellations (By Customer)

    Meals are prepared fresh using weekly ingredients. To cancel an order, you must notify us within 24 hours of placing it.
    Cancellations requested after this time cannot be honoured and will be charged in full, as your meals will already be prepared.

    Please contact us if you need to cancel your order.

    7. Direct Debit Service

    • Once you sign up, you will be charged weekly, fortnightly or monthly, depending on your billing cycle.

    • If your card is declined, charge dates may vary.

    • Tokenised payment details are stored securely; actual card data is never stored by us.

    • All payments are processed via a PCI-compliant gateway.

    Changes to your order must be made before your charge date to apply to the next delivery. Charges already processed cannot be refunded.

    You may pause or cancel your direct debit at any time. Payments already taken for processed orders are non-refundable.

    If you require assistance with your direct debit or subscription, please email us.

    8. Delivery

    • We deliver to selected areas in NSW for a flat fee (details on our Delivery page).

    • If you are not home, your order will be left at your door or your specified safe location.

    • Insulated packaging keeps meals cool for approximately 5–7 hours in shaded conditions (weather-dependent).

    • We are not liable for spoilage, damage, or theft after delivery.

    • It is your responsibility to provide accurate delivery details. Incorrect addresses are not re-delivered at our expense.

    • If you live in a secure apartment, you must be available for delivery or make prior arrangements.

    If your order does not arrive on the expected day, you must email us to advise. Once we are notified, we will investigate and arrange delivery as soon as possible. We are not liable for any loss or damage resulting from late delivery.

    9. Payment

    We accept payment by major credit and debit cards and other methods as listed at checkout.
    Tokenised payment information may be stored securely for subscription or repeat purchases.

    Orders must be fully paid before delivery. If payment fails, the order will not be processed.

    10. Security

    Payments are processed securely through a PCI-compliant payment gateway using SSL encryption.
    We do not store card details on our servers.

    We take reasonable steps to protect your personal information but are not liable for unauthorised access beyond our reasonable control.

    11. Acceptance of Orders

    We may accept or reject any order for any reason, including product unavailability, pricing errors, or order errors.

    12. Order Cancellations by Us

    We may refuse service, cancel or remove any order (or part of an order) at our discretion at any time. We are not liable for any loss or damage arising from exercising these rights.

    13. Discounts & Promotions

    • Discount codes and promotions are non-transferable and cannot be redeemed for cash.

    • Only one discount or promotion code may be used per order.

    • We may cancel or amend any promotion or discount at any time, subject to applicable law.

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